COVID-19 SAFETY PLAN:
SWIMMING POOL: New hours for the swimming pool area will be 9:00AM to 10:00PM daily. There is a limit of 30 occupants on the pool deck with a limit of 20 occupants in the swimming pool at any given time. Use hand sanitizer when entering this area. Please limit your time at the pool to one hour if others are waiting to enter. Wipe down and sanitize your area after use. There is a liability waiver at the gate that must be signed prior to accessing this area. Please maintain social distancing of 6′ at all times. Please do not rearrange furniture as it may impact social distancing considerations. At this time, there will be no shared pool floats available. Please take all personal items when leaving the pool deck. No food is permitted on the pool deck at any time.
FITNESS ROOM: Gym is open from 8:00AM to 10:00Pm daily. There is a limit of 1 family in the gym at any given time. Please lock all access doors while using the gym to prevent others from entering your space. Limit your gym time to a maximum of 1 hour per household per day. Use hand sanitizer when entering this area. You must wipe down and sanitize all areas that have been touched with the provided cleaner/lysol wipes. Take all personal items when leaving the gym.
SAUNA, STEAM ROOM, HOT TUB: These items will remain closed during the pandemic.
CLUBHOUSE: Clubhouse is open from 8:00AM to 10:00Pm daily. There is a limit of 20 occupants in the clubhouse at any given time. Please maintain social distancing of 6′ at all times. Use hand sanitizer when entering this area. You must wipe down and sanitize all areas that have been touched with the cleaner/lysol wipes provided. Limit your time to one hour if others are waiting to enter. Ensure children under 16 are supervised at all times.
The pool, clubhouse and fitness room, will be closing daily at 10:00PM to allow cleaning procedures to take place.
UPPER TANNING/BBQ: Please maintain social distancing of 6′ at all times. You must wipe down & sanitize all areas that have been touched with the cleaner/lysol wipes provided. Take all personal items when leaving the upper tanning area. Limit your time to one hour if others are waiting to use this space. Ensure children under 16 are supervised at all times. Quiet time is in effect from 11:00PM, no outdoor music or loud noises past this time. this is a non-smoking zone.
GUEST SERVICES OFFICE: We encourage a contactless guest services office. Whenever possible, please contact the guest services as follows: Telephone 1-877-778-5595, text 1-250-463-2175, or email firstname.lastname@example.org. If entry to the office is necessary, please limit the office to ONE GUEST at a time. Kayak, paddleboard, and paddleboat rentals are available. Please have ONE guest visit the Guest Services Office or call/text/email your request. Thank you for your patience as we experience a higher than normal call volume.
DO NOT ENTER ANY OF THE COMMON PROPERTY AREAS IF YOU MEET ANY OF THE FOLLOWING CRITERIA:
You have an illness that can be transmitted (symptoms include fever, cough, loose stools, rash, or feeling unwell or any other Covid-19 related symptoms), you are on self-isolation, being tested for, or are testing positive for Covid-19. Please report any Covid-19 illnesses to our office anytime during or after your stay.
Pool, clubhouse, hot tub
Hours of Operation: 9:00AM to 11:00PM (Temporary hours in effect 10:00PM)
Limited to registered guests only
Pool gate must remain closed at all times
Children under 16 years of age must be accompanied by an adult at all times
Non-swimmers must remain within arm’s length of an adult at all times
Rescue and safety equipment are for emergency use only
Diving, horseplay, and running on pool deck are prohibited
Persons under the influence of alcohol or drugs are prohibited from pool area
Tobacco, alcohol, chewing gum, and pets are prohibited from pool area
Food and drinks must be kept away from the pool edge at all times
Absolutely no glass allowed in the pool or pool area at any time
Noise must be kept to a low level
Babies and young children in diapers must wear proper swim diapers
Children are not permitted to be naked in the pool or pool area
There is no life guard on duty. Swimmers must use the pool and facilities at their own risk.
Pets are not allowed in the pool, clubhouse, or hot tub area at any time
Gym, sauna, steam room
Hours of Operation: 8:00AM to 11:00PM (Temporary hours in effect 10:00PM, temporary closure of sauna, steam room)
Must be 16 years or older to use the gym, sauna, or steam room
Proper footwear must be used when using the gym area including indoor shoes
Please wipe down all equipment and return to original spot after use
Must be 16 years or older to use the billiards table unless supervised by an adult
No food or drink or around the billiards table
Parking and Access
Trailers are not permitted on the property at any time
Please park inside your lodge or in your lodge’s designated exterior parking spot
Parking is limited, please note the maximum parking limits as specified for each lodge
All vehicles parked outside your lodge must display a valid parking pass
There is no smoking permitted inside of ANY lodge
All pets entering your lodge must be pre-approved
Please keep your doors shut at all times as damages can occur to our geothermal system (when using A/C)
Inventory items are NOT to be removed from your lodge at any time (with the exception of plastic pool solo cups)
Check in starts at 4:00PM
Check out is 10:00AM. There is a $75.00/hour penalty for any late check outs
Noise travels in our complex, please honour quiet time (especially when outside your lodge) after 10:00PM.
Boat and Dock Rules
All boats must be registered and park only on their designated buoy
End of dock is reserved for pick up and drop off only
Sides of dock are for short term parking only with a maximum parking time of 1 hour
Boats should be off the dock and on their mooring buoys by 9:00PM
No vessel, boat or sea doo, may moor overnight on the dock
There is a no wake zone from the outside of the buoys to the shoreline
No houseboats are allowed to use any buoys, moor at dock, or land upon the beach
Any boats found breaking these rules are subject to a $50.00 per occurrence fine and the use of the buoy may be revoked
Most lodges are not pet friendly. ALL pets must be pre-approved prior to coming on any common property or being permitted inside any lodges.
Pets weighing more than 25lbs are not allowed on any common property at anytime
All pets must be leashed at all times and accompanied by their owner at all times
All owners must immediately pick up and dispose of any pet waste deposited anywhere on the site in a timely manner
Any owners not following the designated pet rules may be asked to remove their pet from the property
Please note that this information shows the resort policy surrounding pets on common property. This does not reflect or imply that pets under 25lbs are allowed in lodges (unless they are approved with the reservation).
No tenting, RVs, or campers are allowed anywhere on site
Trailers are not permitted on property at anytime
Quite time is in effect from 10:00PM – 7:00AM. Absolutely no outside music, disturbances, yelling or screaming after this time. Any noise complaints that occur after this time may be subject to a security call out fee
We offer a SMOKE FREE Environment. There is no smoking permitted on any common property. Smoking is permitted on the patio area of your individual lodge
We offer a family friendly environment. Please be considerate of your neighbours.